Dial IT (Tapi) vs ACT! Integrated Dialer
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| Buy Dial IT (Tapi)! Buy Dial IT (Tapi) w/ SNOM Phone! |
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| Outbound Calls | Dial IT (Tapi) | Act! Integrated Dialer |
| Number of Phone Users | Unlimited amount of phone number use - secondary contacts phone numbers are displayed and supported | Only uses up to 10 phone numbers |
| Contact History | History can be open while on the phonecall (can be suppressed via switch) | History opens after manually stopping the dialer, no carry over from existing activity |
| Call Origination | Call can be made of Contact, Contact list, Tasklist with option clearing of activity | Calls must be generated from the Contact view or the Contact list |
| Start/Stop | Dialer only starts when the phone is connected, and stops when the line is hung up | Click to hang up |
| Dial by Hand | Looks up contacts and history when dialed by hand | Not supported |
| Inbound Calls | ||
| Call Notification | Popup, small or big, with up to 3 user-defined Fields, including, create new contact, Insert number into existing contact | Not supported |
| User Configuration | User can configure if ACT will jump to the contact by ringing Phone, by taking the phone call or by clicking on the popup | Not supported |
| Search function | Looks up any phone or fax number | Not supported |
| History | History (can be suppressed) pops up as soon the call is established, if several contacts exist with the same number, Dial.IT will display all contacts as a dropdown | Not supported |
| Activity function | Creates Activity if Call is not taken (can be synced via handheld contact, so the user can see who called) | Not supported |
| Support Platforms | Supports TAPI and Skype, any VOIP with special phones (SNOM) or Broadsoft Hosts like C3IP |
TAPI compliant phone |
| Reports | History will create by default a follow-up, user can select the Activity type i.e. Support call instead of call Creates a list of all Phone calls (inbound/outbound) | Not supported |